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Candidate
Female, 30 years, born on 25 April 1995
Prokopyevsk, I want to relocate (Saint Petersburg), not prepared for business trips
Management in training; Rooms Division; Human Resources
Specializations:
- Human resources manager
Employment: full time
Work schedule: full day
Work experience 1 year 1 month
July 2015 — January 2016
7 months
The Ritz Carlton, Hotel Arts
Hotels, Restaurants, Food Service Industry, Catering... Show more
Front Desk Agent
Check in/out procedures; daily task fulfilment;
Overbooking management; room assignment;
Group reservations; concierge services;
Night audits/ adjustments/ billing/ financial reports;
Efficient coordination with other departments;
Cross-training in Housekeeping (supervision); Sales & Marketing (Travel Industry);
Lateral service in Guest Relations (Marriott Lounge); Guest Services and Call Center;
Exceeding expectations, increasing customers’ loyalty
January 2014 — June 2014
6 months
The Ritz Carlton Abama
www.ritzcarlton.com/en/hotels/spain/abama
Hotels, Restaurants, Food Service Industry, Catering... Show more
Internship in Food and Beverage department
Best Trainee Nominee;
Food Runner (supervision of food delivery);
Assistant to Head Waiter (substitute) / Head Waitress (following standard operating procedure, delivering high quality service, assuring customers' satisfaction);
Hostess (welcoming guests, dining reservations, forecasting reports);
Banqueting Coordinator (set up for events)
Skills
Skill proficiency levels
About me
I am a passionate and enthusiastic hospitality lover. I have excellent interpersonal and communication skills, good at multitasking and flexibility. Always willing to learn, develop and create inspiring working atmosphere. Adaptable to changes and challenges, ready to improve and lead by example. Self-motivated, creative and open-minded with a positive attitude and mindset. I love music, travelling, knowing different cultures, learning from others.
Higher education (bachelor)
2016
Les Roches International School of Hotel Management
Business Administration, Hotel Industry, Human Resources Specialization (final semester)
Languages
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Doesn't matter